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Client Care Comparison Chart

Platinum

Gold

Silver

Full-day visits

3 per year

1 per year

-

Half-day visits

3 per year

2 per year

2 per year

Standards

3 per year

2 per year

-

Client Care Scheduling

Same or Next Day

5 bus. days or less

10 bus. days or less

Control system alerts*

Optional

Optional

Optional

Travel time (one way)

Up to 2 hrs

Up to 1 hrs

Up to 1 hrs

Non-maintenance rates

Technical labor

15% off

10% off

Prevailing

Programming labor

15% off

10% off

Prevailing

Project mgmt.

15% off

10% off

Prevailing

Engineering

15% off

10% off

Prevailing

Help desk support

15% off

10% off

Prevailing

Weekend/after hrs

15% off

10% off

Prevailing

Party standby visits

15% off

10% off

Prevailing

Software/firmware upgrades

15% off

10% off

Fair Market

New equipment purchases

15% off

10% off

Fair Market

Replacement parts/repairs

15% off

10% off

Fair Market

Shipping for parts/repairs

Expedited

Best way

Best way

Cost/year (3-year)

$6,000.00

$2,800.00

$1,200.00

Cost/year (1-year)

$7,500.00

$3,500.00

$1,500.00

Still have questions? Check our Frequently Asked Questions section or Click here to contact EDG or call 732-650-9800 now to discuss your client care needs.